Refund policy

At ASWAAR, every piece is prepared specifically for your order. We currently do not accept returns or exchanges for change of mind, personal preference, or incorrect size selection.

Please check our size guide carefully before placing your order. If you're unsure about your size, feel free to contact us before ordering and we'll be happy to help.

Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective, misprinted, or different from what you ordered, please contact us within 7 days of delivery.

To help us verify the issue, please provide:

- Your order number

- Clear photos of the product

- Clear photos of the issue

- Photos of the original packaging

- An unboxing video, where available

Once the issue has been reviewed and verified, we will provide an appropriate resolution, which may include a replacement or refund.

Size Issues

Please refer to our size guide before placing your order.

If an incorrect size was selected by the customer, we are unable to offer a return or exchange. A new order can be placed for the required size.

Minor measurement variations within standard apparel manufacturing tolerances are not considered defects.

Refunds

If a refund is approved for an eligible product issue, it will be processed after verification.

The time taken for the refund to appear in your account may vary depending on your payment provider.

Important

Claims for damaged, defective, misprinted, or incorrect products must be submitted within 7 days of delivery.

We recommend recording an unboxing video when opening your package. This helps us investigate any issues quickly and provide the right resolution.

If you have any concerns regarding your order, please contact us aswaarofficial@gmail.com with your order number and relevant details, and we'll be happy to assist.